We are leaders in customer service in the property maintenance industry. Our innovative National Customer Service Centre is a value-added function that supports the needs of our diverse customers. It is available 24 hours a day, 7 days a week, and provides a direct line of communication between customers and ARA Property Services. Our customers can discuss, resolve or dispute any issues they have relating to the services provided.
Through our National Customer Service Centre, we have developed a response process for determining customer satisfaction with product and service delivery times.
Our National Customer Service Centre is the lynchpin of our operations, linking our customers with our operators and our management.
The sole objective of our National Customer Service Centre is to support our customers in tracking their requests, work orders or general comments on the facilities we service. All information and requests are tracked and if need be, resolved by our operations team.
The National Customer Service Centre ensures that there is end-to-end management of information and requests.
To support our National Customer Service Centre in tracking information and reporting back to our customers, we developed an Electronic Customer Relationship Management System (ECRM) that manages and monitors ARA Property Service’s valued customer relationships. It currently processes over 1,000 requests and work orders per week and has the capacity to take on more.