Through our National Customer Service Centre, we have developed a response process for determining customer satisfaction with product and service delivery times. Our National Customer Service Centre is the linchpin of our operations, linking our customers, through our operators, with our management.
The sole objective of our National Customer Service Centre is to support our customers in tracking their requests, work orders or general comments on the facilities we service. All information and requests are tracked and if need be, resolved by our operations team. The National Customer Service Centre ensures that there is end-to-end management of information and requests.
To support our National Customer Service Centre in tracking information and reporting back to our customers, we developed an Electronic Customer Relationship Management System (ECRM) that manages and monitors ARA Property Service’s valued customer relationships.
ARA INDIGENOUS SERVICES
ARA Indigenous Services works to create real opportunities for the Indigenous Australian community in the areas of ownership, business support, training and employment. Offering a broad range of industrial services, ARA Indigenous Services is working to develop relationships, invest in careers, promote change and rewrite the playbook.
The ARA Group acknowledges the connection of people, land and communities within the areas that we work. We pay our respects to Elders past, present and emerging.
We seek to maintain meaningful partnerships by undertaking the appropriate engagement practices within our business and for our communities. We know the importance of respecting, understanding and sharing the oldest living cultures in the world.