Through our National Customer Service Centre, we have developed a response process for determining customer satisfaction with product and service delivery times. Our National Customer Service Centre is the linchpin of our operations, linking our customers, through our operators, with our management.
The sole objective of our National Customer Service Centre is to support our customers in tracking their requests, work orders or general comments on the facilities we service. All information and requests are tracked and if need be, resolved by our operations team. The National Customer Service Centre ensures that there is end-to-end management of information and requests.
To support our National Customer Service Centre in tracking information and reporting back to our customers, we developed an Electronic Customer Relationship Management System (ECRM) that manages and monitors ARA Property Service’s valued customer relationships.
We offer a wide range of property-related services and are commited to delivering high-quality, efficient, and innovative solutions to meet the diverse needs of our clients.
We understand the importance of maintaining a clean and sanitary environment in your commercial space and leverage the latest technology and industry practices to provide quality results.