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Our National Customer Service Centre supports the needs of our diverse customers. It is available 24/7 and provides a direct line where customers can discuss, resolve or dispute any issues they have relating to the services provided.

Through our National Customer Service Centre, we have developed a response process for determining customer satisfaction with product and service delivery times. Our National Customer Service Centre is the linchpin of our operations, linking our customers, through our operators, with our management.

The sole objective of our National Customer Service Centre is to support our customers in tracking their requests, work orders or general comments on the facilities we service. All information and requests are tracked and if need be, resolved by our operations team. The National Customer Service Centre ensures that there is end-to-end management of information and requests.

To support our National Customer Service Centre in tracking information and reporting back to our customers, we developed an Electronic Customer Relationship Management System (ECRM) that manages and monitors ARA Property Service’s valued customer relationships.

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What we offer

We offer a wide range of property-related services and are commited to delivering high-quality, efficient, and innovative solutions to meet the diverse needs of our clients.

Commercial Cleaning

We understand the importance of maintaining a clean and sanitary environment in your commercial space and leverage the latest technology and industry practices to provide quality results.

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Healthcare Cleaning

Utilising specialised cleaning techniques, we help maintain a safe and hygienic environment for patients, staff, and visitors.

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From routine checks to repair work, we can handle a vast range of maintenance tasks. We emphasise preventative measures to reduce potential issues and reduce the overall cost.

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